Shipping & Returns
Is currently 3-5 businesses days, any orders made over the weekend will be processed the following business day. THIS NOT INCLUDING THE PROCESSING FOR USPS OR FEDEX ONCE YOUR PACKAGE HAS BEEN DROPPED OFF.
Orders outside of the US may be held at customs and may take 7-14 business days to arrive.
My Order Says “delivered” but is not here, why?
If this situation ever occurs, please contact the shipping carrier. Quench Beauté. keeps you updated on your order from the moment is received and provides you with a tracking number once the order has shipped. We do our best to get all our orders to our carriers safe and sound! However, once your package has been shipped, WE ARE NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES.
How can I contact customer service??
You can contact us at
Return & Exchange Policy
We do not accept refunds, please contact us if there is an issue with your order.
ALL SALES ARE FINAL. WE DO NOT ACCEPT REFUNDS OR RETURNS ON ANY ORDER FOR SANITARY PURPOSES.
Once your order is place you have 24 hours to cancel your order. Any request to cancel your order after 24 hours will not be processed.
WHEN ORDER FROM QUENCH BEAUTE YOU ARE AGREEING TO OUR POLICIES.