faq

Frequently asked questions

FAQS

Are your products 100% Vegan?


YES, THEY ARE! WE BOTH VEGAN AND CRUELTY FREE!




Are your products 100% gluten and nut free?


NO. WE DO USE COLLOIDAL OATMEAL IN SOME OF OUR BODY PRODUCTS. AND WE DO DISCLOSE THAT INFORMATION IN OUR PRODUCTS




Do you offer wholesale or custom orders?


YES! YOU CAN EMAIL YOUR RESQUEST TO INFO@QUENCHBEAUTE.COM. AND OPTIONS AND PRICING CAN BE DISCUSSED.




What is your Return and Refund policy?


ALL SALES ARE FINAL. RETURNS, EXCHANGES, OR REFUND ARE NOT ACCEPTED ON ANY ORDER DUE TO THE NATURE OF THE PRODUCT AND SANITARY PURPOSES. Please make sure your order is correct before completing your purchase. If there is an issue with your order please contact us.




My container doesn't look full, why is that?


***OUR WHIPPED BODY BUTTER IS EASILY MANIPULATED BY THE ENVIRONMENT AROUND IT. IF PLACED IN A WARM ENVIRONMENT IT WILL MELT DOWN TO A SOFT BUTTER, AND IF PLACED IN A COLD ENVIRONMENT IT WILL BECOME A BIT HARDER.

OUR CONTENT IS SOLD BY WEIGHT, NOT VOLUME. CONTENT MAY SETTLE DURING SHIPPING.

IF YOU PURCHASED ONE OF OUR LOVELY BODY BUTTERS. PLEASE KNOW THAT WE DO OUR BEST TO MAKE SURE YOU RECEIVE YOUR PRODUCT IN THE BEST CONDITION POSSIBLE. BUT SOMETIMES WEATHER WINS THIS WAR. IF BY CHANCE YOUR BODY BUTTER MELTS IN TRANSITION. NOT TO WORRY IT’S STILL GOOD!

OUR BUTTERS CONTAIN NO WATER OR HARD WAXS SO MELTING CAN HAPPEN. JUST PLACE YOUR PRODUCT IN A COOL DRY PLACE UNTIL I HAS RETURNED TO SOLID. ALL OF THE SKIN LOVING BENEFITS ARE STILL THERE!